Submit Ticket - OCNetworks

If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

Pre-sales enquiries, quotations, custom packages, partnerships.

Invoices, payments, refunds, domain renewals, cancellations.

First-line help with control panel, basic server setup, account queries.

Advanced troubleshooting, server performance, mods/plugins, server configs.

Network outages, DDoS mitigations, routing, IP blackholing, peering issues.

Spam, malware, compromised accounts, abuse takedowns, security incidents.

New server provisioning, initial setup checks, welcome/activation tasks.

Handle refunds, cancellations, retention offers, service downgrades.

Deployment tools, API, billing integration, automation scripts, custom features.

Publish incident updates, maintenance notices, scheduled maintenance coordination.

Formal complaints, escalations, SLA disputes.